Explore occupational profile

Version:
OaSIS 2025 Version 1.0
Search the OaSIS

40030.00 – Managers in social, community and correctional services

Managers in social, community and correctional services plan, organize, direct, control and evaluate the programs and activities of social service and community agencies, correctional institutions, counselling departments, labour organizations, professional associations, political parties and non-governmental organizations.

Overview

Example job titles

  • Association director
  • Child welfare services administrator
  • Children's aid society director
  • Community centre director
  • Correctional institution director
  • Correctional treatment and training director
  • Detention centre director
  • Environmental group director
  • Family services area manager
  • Income maintenance director
  • Labour organization manager
  • Membership services manager
  • Political organization manager
  • Prison warden
  • Social assistance director
  • Social services regional administrator
  • Social work director
  • Trade association manager
  • Volunteer services director

Core competencies

  • Management of Personnel Resources to ensure the team operates effectively, including recruiting, training and supervising staff in order to meet organizational objectives
  • Social Perceptiveness to appropriately respond to the social dynamics and the needs of diverse groups within the community
  • Problem Identification to recognize problems early to develop and implement appropriate solutions, request funding or research potential solutions
  • Verbal Ability and Speech Clarity to clearly and accurately articulate program goals, engage staff and stakeholders
  • Leadership to inspire confidence, manage conflicts and foster a collaborative environment to achieve organizational goals and support the community effectively
  • Knowledge in Business Management to understand concepts and practices to properly manage social, community or correctional services, including strategic planning, budgeting and optimizing resource use

Main duties

This group performs some or all of the following duties:

  • Plan, organize, direct, control and evaluate the delivery of social and community service programs such as income maintenance, children's aid and emergency housing services
  • Manage the operations and activities of social and community centres, correctional facilities and detention centres
  • Administer the programs of non-governmental organizations involved with social issues such as health care, human rights, consumer protection, international development and environmental protection
  • Administer programs of membership organizations such as political parties, labour organizations, business and professional associations
  • Establish administrative procedures to meet objectives set by board of directors or senior management
  • Direct and advise professional and non-professional staff delivering services and programs to the general public and to the organization or association membership
  • Plan, administer and control budgets for programs, equipment and support services
  • Represent their respective organizations for the purpose of government liaison and media relations
  • Participate in policy development by preparing reports and briefs for management committees and working groups
  • Hire and provide training for professional and non-professional staff.

Additional information

  • Progression to senior management positions in social, community and correctional services is possible with additional training and experience.

Similar occupations classified elsewhere

Exclusions:

  • Government managers - health and social policy development and program administration (40010)
  • Senior managers - health, education, social and community services and membership organizations (00013)

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.