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OaSIS 2025 Version 1.0
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14102.00 – Personnel clerks

Personnel clerks assist personnel officers and human resources specialists and compile, maintain and process information relating to staffing, recruitment, training, labour relations, performance evaluations and classifications

Overview

Example job titles

  • Classification clerk - human resources
  • Employment clerk
  • Human resources assistant
  • Human resources clerk
  • Labour relations clerk
  • Personnel services clerk
  • Staffing clerk
  • Training clerk

Core competencies

  • Social Perceptiveness to assess and address the emotional and social cues of employees and candidates, facilitating better communication and effective problem resolution
  • Oral Communication: Oral Comprehension to interpret spoken instructions, inquiries and conversations, especially in contexts like recruitment, training coordination and staff and public questions
  • Speech Clarity to convey information accurately while conducting interviews, explaining policies or addressing queries
  • Near Vision to review and process materials, such as documents, forms and detailed records, ensuring information is correct and complete
  • Attention to Detail to ensure all data is entered correctly, discrepancies are caught early and all documentation complies with regulations and policies
  • Knowledge in Clerical to understand clerical duties involved in managing HR functions, such as organizing and filing documents, handling correspondence and maintaining records

Main duties

This group performs some or all of the following duties:

  • Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications
  • Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities
  • Respond to telephone and written enquiries from staff and the general public regarding personnel matters
  • Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks
  • Administer and score employment tests, such as keyboarding and proofreading tests
  • Arrange for in-house and external training activities.

Additional information

  • Progression to supervisory positions is possible with experience.
  • Progression to officer level positions is possible with additional training and experience.

Similar occupations classified elsewhere

Exclusions:

  • Human resources and recruitment officers (12101)
  • Human resources professionals (11200)
  • Payroll administrators (13102)
  • Supervisors, general office and administrative support workers (12010)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

141 – Office, court, and data support occupations

Minor group

1410 – Office support and court services occupations

Unit group

14102 – Personnel clerks

Occupational profile

14102.00 – Personnel clerks

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.