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OaSIS 2025 Version 1.0
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12010.00 – Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411).

Overview

Example job titles

  • Clerical supervisor
  • Data entry supervisor
  • Filing clerks supervisor
  • Hospital admitting clerks supervisor
  • Personnel clerks supervisor
  • Records office supervisor
  • Registry supervisor
  • Switchboard operators supervisor

Core competencies

  • Coordinating to coordinate the work of clerks and activities with other units and departments
  • Monitoring to identify errors or deviations in tasks such as data entry, record keeping and document preparation
  • Verbal Ability and Speech Clarity to clearly communicate instructions, schedules and procedures to their team, to ensure all workers understand their tasks and can perform them correctly
  • Problem Identification and Deductive Reasoning to plan strategically by anticipating potential problems and developing proactive measures to address them
  • Leadership to provide guidance and direction to their team members and to inspire and motivate their team, fostering a positive work environment
  • Knowledge in Clerical to understand administrative concepts, principles, methods and procedures for managing day-to-day operations effectively

Main duties

This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Additional information

No data has been provided for this section.

Similar occupations classified elsewhere

Exclusions:

  • Supervisors, finance and insurance office workers (12011)
  • Supervisors, library, correspondence and related information workers (12012)
  • Supervisors, mail and message distribution occupations (72025)
  • Supervisors, supply chain, tracking and scheduling coordination occupations (12013)
  • Office manager (in 13100.00 Administrative officers)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major group

12 – Administrative and financial supervisors and specialized administrative occupations

Sub-major group

120 – Administrative and financial supervisors

Minor group

1201 – Administrative and financial supervisors

Unit group

12010 – Supervisors, general office and administrative support workers

Occupational profile

12010.00 – Supervisors, general office and administrative support workers

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.