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Version:
OaSIS 2023 Version 1.0
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64314.00 – Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services.

Overview

Example job titles

  • Guest services agent - hotel
  • Hotel front desk clerk
  • Night clerk
  • Reservations clerk - hotel
  • Room clerk

Main duties

This group performs some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Additional information

  • Progression to senior positions such as accommodations manager is possible with additional training and experience.

Similar occupations classified elsewhere

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64314 – Hotel front desk clerks

Occupational profile

64314.00 – Hotel front desk clerks

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.