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Version:
OaSIS 2023 Version 1.0
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64313.02 – Cargo service representatives (except airline)

Cargo service representatives quote fares and rates, process cargo shipments, check baggage and provide related customer services to assist travellers.

Overview

Example job titles

  • Cargo customer service representative - railway

Main duties

This group performs some or all of the following duties:

  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment.

Additional information

  • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
  • Progression to supervisory positions is possible through experience.

Similar occupations classified elsewhere

Exclusions:

  • Accommodation, travel, tourism and related services supervisors (62022)
  • Airline ticket and service agents (64312)
  • Travel counsellors (64310)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

6 – Sales and service occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

64 – Sales and service representatives and other customer and personal services occupations

Sub-major group

643 – Occupations in food, accommodation and tourism

Minor group

6431 – Occupations in travel and accommodation

Unit group

64313 – Ground and water transport ticket agents, cargo service representatives and related clerks

Occupational profile

64313.02 – Cargo service representatives (except airline)

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.