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OaSIS 2025 Version 1.0
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14301.02 – Correspondence clerks

Correspondence clerks write correspondence, proofread material for accuracy and perform other related clerical duties in accordance with established procedures, guidelines and schedules.

Overview

Example job titles

  • Correspondence clerk

Core competencies

  • Reading Comprehension to read and understand correspondence, guidelines and procedures to ensure written communications are relevant and accurate
  • Writing to create, revise and finalize documents, ensuring they are well-written and convey the intended message accurately
  • Near Vision to read and review documents closely to catch typographical errors, formatting issues and other discrepancies
  • Selective Attention to focus on critical details in documents or correspondence while managing other administrative duties
  • Speech Recognition and Verbal Ability to transcribe spoken information into written form, especially if correspondence is dictated or if clerks need to convert verbal instructions into written documents
  • Attention to Detail to carefully review and proofread materials, catching and correcting errors before the documents are finalized or sent
  • Knowledge in Clerical to help handle document management, maintain accurate records and follow established procedures for correspondence processing

Main duties

This group performs some or all of the following duties:

  • Write business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints.

Additional information

  • Progression to supervisory positions is possible with experience.

Similar occupations classified elsewhere

Exclusions:

  • Professional occupations in advertising, marketing and public relations (11202)
  • Supervisors, library, correspondence and related information workers (12012)

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

143 – Library, correspondence and other clerks

Minor group

1430 – Library, correspondence and other clerks

Unit group

14301 – Correspondence, publication and regulatory clerks

Occupational profile

14301.02 – Correspondence clerks

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.