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OaSIS 2025 Version 1.0
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14100.01 – General office support workers

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures.

Overview

Example job titles

  • Administrative clerk
  • General office worker
  • Office assistant
  • Office clerk
  • Warranty clerk

Core competencies

  • Management of Material Resources to control costs, minimize waste of office supplies and ensure the necessary tools and materials are available when needed
  • Time Management to prioritize tasks, meet deadlines and allocate time effectively among various responsibilities
  • Categorization Flexibility and Information Ordering to arrange data and tasks logically in an office environment where priorities can shift quickly, helping maintain order and ensuring work is completed in an efficient sequence
  • Multitasking to juggle multiple responsibilities at once, such as answering phones, preparing documents and managing appointments
  • Collaboration to achieve collective goals and maintain a positive work environment with various team members and departments
  • Knowledge in Clerical to understand the core tasks to be performed, such as preparing correspondence, operating office equipment and performing general administrative functions

Main duties

This group performs some or all of the following duties:

  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents
  • Process incoming and outgoing mail, manually or electronically
  • Photocopy and collate documents for distribution, mailing and filing
  • Send and receive messages and documents using fax machine or electronic mail
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
  • Assist in preparing meeting agendas, attend meetings, and record minutes
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • May sort, process and verify receipts, expenditures, forms and other documents
  • May organize the flow of work for other office support workers
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

Additional information

  • Progression to supervisory or office management positions is possible with experience.
  • Progression to officer level positions is possible with additional training and experience.

Similar occupations classified elsewhere

Exclusions:

  • Accounting and related clerks (14200)
  • Administrative assistants (13110)
  • Administrative officers (13100)
  • Court clerks and related court services occupations (14103)
  • Data entry clerks (14111)
  • Receptionists (14101)
  • Supervisors, general office and administrative support workers (12010)

Skills match:

Explore occupations with similar skills and abilities requirements

NOC hierarchy breakdown

NOC version

NOC 2021 Version 1.0

Broad occupational category

1 – Business, finance and administration occupations

TEER

4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

141 – Office, court, and data support occupations

Minor group

1410 – Office support and court services occupations

Unit group

14100 – General office support workers

Occupational profile

14100.01 – General office support workers

O*NET in-it

This page includes information from the O*NET 27.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Employment and Social Development Canada has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.