6721 Support occupations in accommodation, travel and facilities set-up services

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Lead statement

This unit group includes workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

Example Titles

  • baggage porter
  • banquet porter
  • bellhop
  • cruise line passenger attendant
  • facilities porter
  • hotel doorkeeper
  • hotel guest services attendant
  • luggage attendant
  • room flipper
  • showcase installer
  • train service attendant

Main duties

The following is a summary of main duties for some occupations in this unit group:

Guest service attendants

  • Carry luggage for hotel guests, escort incoming guests to their rooms
  • Check rooms to ensure they are in order
  • Offer information regarding features of rooms, services of hotel and points of interest
  • Assist guests with special needs
  • Attend to group arrivals and departures
  • Receive and deliver items and messages for guests
  • Handle guest complaints and requests and maintain luggage storage areas.

Baggage porters

  • Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.

Ship attendants

  • Serve food and beverages, clean cabins, make beds, and wash dishes
  • Carry luggage for passengers aboard ships.

Train service attendants

  • Set and clear tables in dining cars, serve food and beverages, clean sleeping cars and maintain washroom supplies
  • Ensure customer satisfaction and comfort.

Facilities workers

  • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
  • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
  • Assist with installation of audiovisual equipment and help in resolving problems during use
  • May perform minor repairs on installations and routine maintenance of audiovisual equipment.

Employment requirements

  • Some secondary school education may be required.