0013 Senior managers - financial, communications and other business services

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Lead statement

Senior managers in this unit group are usually appointed by a board of directors, to which they report. They work either alone or in conjunction with the board of directors to develop and establish objectives for the company, and to develop or approve policies and programs. They plan, organize, direct, control and evaluate, through middle managers, the operations of their organization in relation to established objectives. They work in establishments throughout the telecommunications, finance, insurance, real estate, and data processing, hosting and related services industries as well as other business service industries.

Example Titles

  • bank president
  • chief executive officer (CEO) – telephone company
  • chief financial officer (CFO) – advertising agency
  • chief operating officer – engineering firm
  • executive director, credit union
  • executive vice-president, real estate agency
  • general manager, real estate management company
  • president and chief executive officer – financial, communications and other business services
  • president, advertising agency
  • president, computing service company
  • regional vice-president, trust company
  • vice-president, human resources – bank
  • vice-president, marketing – clerical staff services
  • vice-president, operations – satellite communication services

Main duties

Senior managers in this unit group perform some or all of the following duties:

  • Determine the company's mission and strategic direction as conveyed through policies and concrete objectives which are met through the effective management of human, financial and material resources
  • Authorize and organize the establishment of major departments and associated senior staff positions
  • Allocate material, human and financial resources to implement organizational policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning
  • Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions
  • Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions.
  • Senior managers in this unit group may specialize in areas such as finance, marketing or human resources or in a particular service area.

    Employment requirements

    • A university degree in business administration, commerce, computer science or other discipline related to the service provided is usually required.
    • Several years of experience as a middle manager in financial, communications or other business services are usually required.
    • Specialization in a particular functional area or service is possible through specific university training in that area or through previous experience.
    • Senior managers in finance usually require a professional accounting designation.

    Additional information

    • There is mobility among senior management occupations.


    Related middle managers are classified in the following minor groups: