6523 Airline ticket and service agents
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Lead statementAirline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies.
- airline baggage agent
- airline cargo agent
- airline load planner
- airline passenger agent
- airline reservation agent
- airline ticket agent
- baggage tracer – airline
- client service representative – airline
- counter services agent – airline
- customer service agent – airline
- station agent – airline
The following is a summary of main duties for some occupations in this unit group:
Airline passenger and ticket agents
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
Airline baggage agents
- Trace lost, delayed or misdirected baggage for customers.
Airline cargo agents
- Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
- Trace lost or misdirected cargo and maintain shipping and other records.
Airline reservation agents
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
Airline station agents
- Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
- Relay operational messages to operations control and downline stations
- Perform duties of ticket, baggage and cargo agents.
Airline load planners
- Calculate load weights for compartments of aircraft using charts and computers
- Plan load to distribute and balance cargo.
- Completion of secondary school is usually required.
- Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
- Airline station agents usually require experience as a ticket, baggage or cargo agent.
- Load planners require a restricted radio operator's licence and usually require airline operations experience.
- Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
- Progression to supervisory positions is possible with experience.