1411 General office support workers

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Lead statement

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Example Titles

  • administrative clerk
  • aircraft records clerk
  • file and classification clerk
  • filing clerk
  • general office worker
  • medical records clerk
  • office assistant
  • office clerk
  • records filing-system clerk
  • technical records clerk
  • ward clerk – hospital
  • warranty clerk

Inclusion(s)

  • course co-ordinator

Main duties

General office support workers perform some or all of the following duties:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures
  • Photocopy and collate documents for distribution, mailing and filing
  • Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • Process incoming and outgoing mail, manually or electronically
  • Send and receive messages and documents using fax machine or electronic mail
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits
  • May sort, process and verify receipts, expenditures, forms and other documents
  • May organize the flow of work for other office support workers.

Employment requirements

  • Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.

Additional information

  • Progression to supervisory or office management positions is possible with experience.
  • Progression to officer level positions is possible with additional training and experience.

Exclusions