6525 Hotel front desk clerks

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Lead statement

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Example Titles

  • hotel front desk clerk
  • night clerk
  • guest services agent – hotel
  • room clerk
  • reservations clerk – hotel

Main duties

Hotel front desk clerks perform some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Employment requirements

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest services representative trade certification is available, but voluntary, in Saskatchewan.

Additional information

  • Progression to senior positions such as accommodations manager is possible with additional training and experience.

Exclusions

  • Supervisors, hotel front desk clerk (in 63136313 Accommodation, travel, tourism and related services supervisors)
  • Travel counsellors (65216521)