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Lead statementReceptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.
- telephone operator
- answering service operator
- switchboard operator
- medical receptionist
- office reception clerk
- hospital admitting clerk
- dental receptionist
- toll operator
- telephone service assistant
- appointment clerk
- business receptionist
- medical office assistant
- mail and message distribution clerk
- Completion of secondary school is usually required.
- On-the-job training may be provided.
- Some receptionists are required to be bilingual or multilingual to perform their duties.
- Progression to supervisory positions is possible with experience.
- 911 dispatchers
- Hotel front desk clerks
- Other customer and information services representatives
- Supervisors, general office and administrative support workers