1414 Receptionists

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Lead statement

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.

Example Titles

  • telephone operator
  • receptionist
  • telereceptionist
  • answering service operator
  • switchboard operator
  • medical receptionist
  • office reception clerk
  • hospital admitting clerk
  • dental receptionist
  • toll operator
  • telephone service assistant
  • appointment clerk
  • business receptionist

Inclusion(s)

  • medical office assistant
  • mail and message distribution clerk

Main duties

The following is a summary of the main duties for some occupations in this unit group:

  • Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
  • Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
  • Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
  • Answering service operators answer telephones and record and relay messages.
  • Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
  • Telephone operators operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Employment requirements

  • Completion of secondary school is usually required.
  • On-the-job training may be provided.

Additional information

  • Some receptionists are required to be bilingual or multilingual to perform their duties.
  • Progression to supervisory positions is possible with experience.

Exclusions

  • 911 dispatchers (in 15251525 Dispatchers)
  • Hotel front desk clerks (65256525)
  • Other customer and information services representatives (65526552)
  • Supervisors, general office and administrative support workers (12111211)