1213 Supervisors, library, correspondence and related information workers

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Lead statement

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Library Assistants and Clerks (1451), Correspondence, Publication and Regulatory Clerks (1452) and Survey Interviewers and Statistical Clerks (1454). They are employed throughout the public and private sectors.

Example Titles

  • survey interviewers supervisor
  • correspondence clerks supervisor
  • advertising clerks supervisor
  • publication clerks supervisor
  • statistical clerks supervisor
  • library clerks supervisor

Main duties

Supervisors in this unit group perform some or all of the following duties:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licenses, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
  • Train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised may be required.
  • Experience in the clerical occupation supervised is usually required.

Exclusions

  • Librarians (51115111)
  • Library and public archive technicians (52115211)
  • Supervisors, mail and message distribution occupations (12141214)