1211 Supervisors, general office and administrative support workers

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Lead statement

Supervisors in this unit group supervise and co-ordinate the activities of workers in minor groups: General Office Workers (141) and Office Equipment Operators (142). They are employed throughout the public and private sectors.

Example Titles

  • clerical supervisor
  • data entry supervisor
  • filing clerks supervisor
  • hospital admitting clerks supervisor
  • personnel clerks supervisor
  • records office supervisor
  • registry supervisor
  • supervisor, switchboard operators

Main duties

  • Supervisors in this unit group perform some or all of the following duties:
    • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Train workers in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.


  • Office managers (in 12211221 Administrative officers)
  • Supervisors, finance and insurance office workers (12121212)
  • Supervisors, library, correspondence and related information workers (12131213)
  • Supervisors, mail and message distribution occupations (12141214)
  • Supervisors, supply chain, tracking and scheduling co-ordination occupations (12151215)