0651 Managers in customer and personal services, n.e.c.

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Lead statement

This unit group includes managers of establishments that provide services not elsewhere classified, such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Example Titles

  • pest control service manager
  • car wash manager
  • cooking school manager
  • barber shop manager
  • driving school manager
  • window washing service manager
  • hairdressing salon manager
  • spa manager
  • residential cleaning service manager
  • septic tank service manager
  • dry cleaning service manager

Main duties

Managers in this unit group perform some or all of the following duties:

  • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
  • Establish or implement policies and procedures for staff
  • Plan and control budget and inventory
  • Respond to inquiries or complaints and resolve problems
  • Manage contracts for advertising or marketing strategies
  • Hire, train and supervise staff.

Employment requirements

  • Completion of secondary school is usually required.
  • A college diploma or vocational certificate in the subject of instruction may be required.
  • One to three years of experience in the service being offered are usually required.

Exclusions

  • Accommodation service managers (06320632)
  • Cleaning supervisors (63156315)
  • Executive housekeepers (63126312)
  • Other business services managers (01250125)
  • Retail and wholesale trade managers (06210621)
  • Retail sales supervisors (62116211)