0632 Accommodation service managers

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Lead statement

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Example Titles

  • assistant manager, hotel
  • bed and breakfast operator
  • front desk manager – accommodation services
  • guest-house operator
  • hotel director
  • hotel manager
  • motel manager
  • reservations manager
  • seasonal resort manager
  • ski resort manager
  • tourist home operator

Main duties

  • Accommodation service managers perform some or all of the following duties:
    • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
    • Prepare budgets and monitor revenues and expenses
    • Participate in the development of pricing and promotional strategies
    • Negotiate with suppliers for the provision of materials and supplies
    • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
    • Recruit and supervise staff, oversee training and set work schedules
    • Resolve customer complaints.

Employment requirements

  • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
  • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

Exclusions

  • Advertising, marketing and public relations managers (01240124)
  • Executive housekeepers (63126312)
  • Facility operation and maintenance managers (07140714)
  • Restaurant and food service managers (06310631)
  • Retail and wholesale trade managers (06210621)